Refund Policy

  • Non-Returnable items:
    Downloadable or digital software products (all sales are final)


All of the Downloadable Software resold by function much like a scratch-and-win lottery ticket. Once we’ve emailed the product key, it will be deemed “used” or “opened”, similar to scratching off a lottery ticket. Once a downloadable software product is delivered to your email address, it is not returnable. This includes products, ‘accidentally purchased’ – ‘purchased by mistake,’ ‘incompatible products’, ‘or simply change of mind’… – including, ‘no longer wanting the product.’

We understand that installing downloadable software can sometimes have difficulties. In the rare event where you are unable to get your software installed or activated, we have technicians on staff that will assist you in getting your software installed and activated. We are available by Live-Chat, Email, and Phone. We also provide free Remote-Sessions via tech support, in order to properly install or activate the software purchased from us. Should you experience any issues (either a product key being defective, or a product key not activating even with technical support) within 60 days of the product key purchased from us, *Photo or video proof of error for each key having a problem will be required* we will take full responsibility for said key and replace it free of cost. Should you experience any issues exceeding 60 days, we will be happy to provide a replacement key at a discounted price.

Your order for Downloadable Software – will be eligible for a refund only in the rare circumstances.

[1.]If you ended up “purchasing” the same software from another vendor due –

  1. To not being able to use the software purchased
  2. Unresponsive support (48 hours or more)*Weekends Excluded
  3. Compatibility issues

A, “proof of purchase,” will be required – in order for us to be able to submit a refund.

In the circumstances where a refund can be processed, a full refund can be submitted in

  • Store Credit

Should a customer refuse store credit there will be restocking fee of no less then 20% that applies to the total of the order.



Software License. Unless accompanied by a separate Microsoft license agreement (for example, if you are using a Microsoft application that is included with and a part of Windows, then the Microsoft Software License Terms for the Windows Operating System and Microsoft Office – govern such software), and except as provided in section 13(b)(i) below for applications available through the Office Store, the Windows Store or the Xbox Store, any software provided by us to you as part of the Services is subject to these Terms.

A. If you comply with these Terms, we grant you the right to install and use one copy of the software per device on a worldwide basis for use by only one person at a time as part of your use of the Services. The software or Web site that is part of the Services may include third-party code. Any third-party scripts or code, linked to or referenced from the software or Web site, are licensed to you by the third parties that own such code, not by Microsoft. Notices, if any, for the third-party code are included for your information only.

B. The software is licensed, not sold, and Microsoft reserves all rights to the software not expressly granted by Microsoft, whether by implication, estoppel, or otherwise. This license does not give you any right to, and you may not:

  • i. circumvent or bypass any technological protection measures in or relating to the software or Services;
  • ii. disassemble, decompile, decrypt, hack, emulate, exploit, or reverse engineer any software or other aspect of the Services that is included in or accessible through the Services, except and only to the extent that the applicable copyright law expressly permits doing so;
  • iii. separate components of the software or Services for use on different devices;
  • iv. publish, copy, rent, lease, sell, export, import, distribute, or lend the software or the Services, unless Microsoft expressly authorizes you to do so;
  • v. transfer the software, any software licenses, or any rights to access or use the Services;
  • vi. use the Services in any unauthorized way that could interfere with anyone else’s use of them or gain access to any service, data, account, or network;
  • vii. enable access to the Services or modify any Microsoft-authorized device (e.g., Xbox One, Xbox 360, Microsoft Surface, etc.) by unauthorized third-party applications.

Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. In the circumstances where a refund can be processed, there will be a restocking fee of no less than 20% that applies to the total of the order.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded