Most frequent questions and answers
You’ll get a digital software license and download link through email within 3 – 5 minutes.
Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can email us at firstname.lastname@example.org
License keys/serial numbers are emailed out within 30 minutes of purchase during normal business hours (6am – 5pm Pacific Time). After hours licenses are emailed up to 2 hours after purchase before 8pm Pacific Time. Remaining licenses will be emailed the following morning. For orders placed on a weekend after 8pm Pacific Time, licenses are filled the next day by noon.
We work directly with our supplier to purchase large volumes to get the lowest rate possible. Because we save on costs, we want to ensure our valued customers save too. We also have minimal overheads such as no storefront operation costs.
We have a professional team on standby that would be able to help assist you with any problems that might occur. Refunds are issued via our Refund Policy, but we are confident that our management and support services are able to remedy any situation to get you satisfied.